Cancellation Policy

Olivias-Shop value your satisfaction and understand that there are times when you may need to cancel your order. We want to make the cancellation process as clear and simple as possible. Please read the following information carefully to understand our cancellation policy.

Cancellation Window

Once an order is placed, you have a 24-hour cancellation window from the time of purchase from the time of purchase to cancel the order. This means that you must contact us within 24 hours of placing the order if you wish to cancel it. After the 24-hours period has passed, the order will be processed for shipping, and you will no longer be able to cancel it.

How to Cancel

To cancel your order, you must contact our customer support team as soon as possible using the contact information provided on our website. Please include your order number, name, and email address in your cancellation request to ensure a smooth process. Our customer service team will respond promptly to confirm the cancellation and stop the order from being processed.

Email: support@olivias-shop.co.uk
Phone Number: 31 6848 80810

After the Cancellation Window

If you miss the 24-hours cancellation window, we are unable to accept cancellations directly. However, you may still request a return or refund after receiving the product, in accordance with our Returns & Refunds Policy. Please be aware that the return process will only be available if the product meets the eligibility criteria outlined in our returns policy, including being unused and in the same condition as received.

Why We Have a Cancellation Window

We have set this cancellation window to ensure that we can process your order quickly and efficiently. Orders are often packed and prepared for shipment within hours of being placed, which means cancellations need to be requested as soon as possible. This helps us maintain a high level of service and avoid delays in getting your products to you.

Refunds and Returns After the Cancellation Window

After the cancellation window has passed, you may be eligible for a refund or return. If you wish to return an item after the cancellation window, please refer to our Returns & Refunds Policy, which outlines the steps you need to take for a successful return. Refunds will be processed once the returned item has been received and inspected.

Contact Us

If you need any help or have any concerns, don’t hesitate to get in touch with us using the contact details below.

Phone number: +31 6848 80810

Email Address: support@olivias-shop.co.uk

Open Hours:

Monday - Sunday, 08:00 AM - 4:00 PM (GMT+1)

Email Response Time: Up to 8 hours on weekdays, and 12 hours on weekends due to limited staffing. We appreciate your patience.

Legal Information:

Store Name: Olivias-Shop

Company name: Duo Station

Company number: 90667964

Physical Address: Geurdeland 17 g, 6673DR Andelst, Netherlands