Frequently Asked Questions

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can track your order’s journey through the link provided in the email. Your tech is on its way!

What happens if my order doesn’t arrive?

If your order doesn’t arrive within the expected time frame, please reach out to our customer support team at support@olivias-shop.co.uk We’ll help you track it down and, if necessary, offer a replacement or refund.

Shipping & Delivery

1. Do you ship outside the UK?

At this time, we only ship within the United Kingdom. However, we’re exploring options for expanding to other regions in the future!

2. How long does shipping take?

We aim to get your order to you as quickly as possible. After processing (which can take 1-4 business days), you can expect delivery within 5-12 business days. Shipping is always free within the UK!

Returns & Refunds

1. Can I return an item?

Yes, you can! Returns are accepted within 30 days of receiving your item. Just make sure to check out our Returns & Refund Policy for the full details.

2. Who pays for return shipping?

If you’ve changed your mind about a purchase, you’ll be responsible for return shipping costs. However, if your item is defective or damaged, Olivia-Shop will cover the return shipping.

3. How do I return an item?

To start the return process, simply contact our customer support team at support@olivias-shop.co.uk We’ll guide you through the return procedure and send you the necessary details.

4. What if I want a refund?

Refunds are processed after the returned item is inspected. If your return is approved, we’ll issue your refund to the original payment method within 20 days. 

Orders & Cancellations

1.Can I cancel my order?

Yes, you can cancel your order, but only within 24 hours of placing it. After that, you will need to follow our return process if you wish to send the product back.

2. Can I exchange an item?

At this time, we do not offer direct exchanges. If you need a different product, you’ll have to return your original item and place a new order.

Contact Us

If you need any help or have any concerns, don’t hesitate to get in touch with us using the contact details below.

Phone number: +31 6848 80810

Email Address: support@olivias-shop.co.uk

Open Hours:

Monday - Sunday, 08:00 AM - 4:00 PM (GMT+1)

Email Response Time: Up to 8 hours on weekdays, and 12 hours on weekends due to limited staffing. We appreciate your patience.

Legal Information:

Store Name: Olivias-Shop

Company name: Duo Station

Company number: 90667964

Physical Address: Geurdeland 17 g, 6673DR Andelst, Netherlands